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TVET Council Barbados

Occupational Standard - Structure

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  • Occupational Standard - Structure

An occupational standard consists of an element title, performance criteria and a range indicator. Here’s an example:

Element TitleStatement of an outcome which an individual is expected to achieveGreet customers and/or visitors face-to-face and meet initial needs
Performance CriteriaStatements which describe critical outcomes that have to be achieved and the standard of performance which is required

Customer and/or visitor is greeted in accordance with organisational requirements

Purpose of visit is ascertained using communication skills to elicit information in accordance with organisational requirements

Range IndicatorDescription of the range of applications and contents over which the standard is intended to apply

Greeting: May include but is not limited to – a smile, polite language, appropriate welcoming phrase, appropriate non-verbal communication.

Requirements: May include but are not limited to – timeliness, accuracy of directions, courtesy

Underpinning KnowledgeSpecifies the knowledge and understanding an individual needs for competent performanceThe policies and procedures relating to customer service
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