Who is the qualification for?
The NVQ in Housekeeping Level 2 is for individuals whose Housekeeping role requires well developed behavioural competence, but whose scope for independent decision making and for bringing about change is limited. They are likely to be in roles where for example their duties include:
- Maintaining house keeping supplies
- Handling and storing cleaning equipment and materials
- Cleaning and protecting floor surfaces and soft furnishings
- Providing laundry services
Normally, persons working at Level 2 need to show initiative when in contact with customers and be able to deal with customer expectations that are out of the ordinary. They may communicate using simple or standard forms of written communication, in addition to verbal communication and are expected to follow company procedures and also be able to make simple suggestions for improvement in House Keeping.
Relevant occupations include:
- Room Attendant
- Rood Maid/Service person
- Cleaning Services
This list is not exhaustive and only serves to illustrate the breadth of the qualification.
How the qualification is structured:
To achieve the full qualification, candidates must complete nine (9) units in total made up of six (6) mandatory units plus three (3) optional units.