|
Payment Claims
|
|---|
|
Processing of Payments for Assessor Supervisors
Criteria to be satisfied:
- Submitted Candidate Supervision Form is verified according to procedures and payment processed.
|
15 working days
- Technical Dept.: 5 days
- Accounts: 10 days
|
|
Processing of Invoices for External Verifier Services
Criteria to be satisfied:
- Invoice and supporting documentation is verified to be complete and accurate and payment to be made confirmed to approving officer.
|
15 working days
- Technical Dept.: 5 days
- Accounts: 10 days
|
|
Processing of Invoices from Trainers
Criteria to be satisfied:
- Invoice and training report are checked for accuracy and completeness and claim processed.
|
15 working days
- Technical Dept.: 5 days
- Accounts: 10 days
|
|
Processing of Invoices from External Editors
Criteria to be satisfied:
- Invoice and submitted work are checked for accuracy and completeness and claim processed.
|
20 working days
- Technical Dept.: 10 days
- Accounts: 10 days
|
|
Processing of Invoices from External Writers
Criteria to be satisfied:
- Invoice checked for accuracy and completeness, performance report prepared to assess satisfactory completion of work and claim processed.
|
20 working days
- Technical Dept.: 10 days
- Accounts: 10 days
|
|
Processing of Invoices from Service Providers
Criteria to be satisfied:
- Invoice and submitted work are checked for accuracy and completeness and claim processed
|
20 working days |
| Request for Services |
|---|
|
Processing of Employment and Training Funds Applications
Criteria to be satisfied:
- Application form is checked for accuracy and completeness and the submission of supporting documentation is confirmed.
|
20 working days |
|
Processing of general queries (external customers)
Criteria to be satisfied for general queries via telephone or walk-in visitors:
- Telephone answered within three (3) rings and in accordance with organizational procedure
- Information provided is accurate, complete, conforms with privacy and confidentiality requirements and is appropriate to identified needs.
- Receipt of query acknowledged and course of action commenced.
- Greeting of visitors in cordial and professional manner is followed
- Visitors identified needs are met within the officer’s scope of authority or referred as appropriate.
|
2 working days |
| Delivery of Products |
|---|
|
Development of Occupational Standards
Criteria to be satisfied:
- Written products are technically sound and follow the format and language guidelines established
- Technical knowledge is effectively applied
- Checklist for Evaluating the Overall Format and Content is applied
- Draft product is completed and submitted by the agreed time on work plans/ contract
- Reviews and revision done and returned within agreed time
|
80 working days |
|
Development of Curriculum
Criteria to be satisfied:
- Written products are technically sound and follow the format and language guidelines established
- Technical knowledge is effectively applied
- Checklist for Evaluating the Overall Format and Content is applied
- Draft product is completed and submitted by the agreed time on work plan/contract
- Reviews and revision done and returned within agreed time as on work plan/contract
|
120 working days |
| Centre Administration |
|---|
|
Processing Centre Approval Applications
Criteria to be followed:
- Acknowledgement of application within agreed time frame
- Technical advice and support given against the established guidelines
- Centre Support guidelines followed
- Scheduling of verification visits and processing of documents and reports within agreed time frame
|
67 working days |
|
Processing Qualification Approval Applications
Criteria to be followed:
- Acknowledgement of application within agreed time frame
- Technical advice and support given against the established guidelines
- Centre Support guidelines followed
- Scheduling of verification visits and processing of documents and reports within agreed time frame
|
67 working days |
|
Processing External Verifier Report
Criteria to be followed:
- External Verifier Report completed and submitted within agreed time frame of 7 working days
- Reviewing of External Verifier report and providing feedback to the Centre by Technical Officer within agreed time of 7 working days
|
14 working days |
| Candidate Administration |
|---|
|
Processing of candidate registration forms
Criteria to be satisfied:
- Registration forms confirmed as received
- Registration forms reviewed and information confirmed as accurate
- Confirmation letters prepared , reviewed and signed off
- Letters sent to candidates and centres according to organizational procedure
|
30 working days |
|
Issue of Certificates
Criteria to be satisfied:
- Certificates are checked, confirmed according to guidelines and issued.
|
30 working days |
| Resolving Complaints |
|---|
|
Resolving complaints
Criteria to be satisfied:
- Complaints Procedure
- Complaints procedure followed with adherence to each step of the hierarchical structure guidelines.
|
50 working days |