Fees & Structure

The Council has new a products and services information guide which lists and explains all of the products, services and programmes offered by the organisation.

Service Delivery & Quality Standards

Please note that claims are processed once a month and must be submitted by the last working day of each month.

 

Payment Claims

Processing of Payments for Assessor Supervisors  

Criteria to be satisfied:

  • Submitted Candidate Supervision Form is verified according to procedures and payment processed.  

15  working days

  • Technical Dept.: 5 days
  • Accounts: 10 days  

Processing of  Invoices for External Verifier Services  

Criteria to be satisfied:

  • Invoice and supporting documentation is verified to be complete and accurate and payment to be made confirmed to approving officer.

15  working days

  • Technical Dept.:  5 days
  • Accounts: 10 days  

Processing of Invoices from Trainers   

Criteria to be satisfied:

  • Invoice and training report are checked for accuracy and completeness and claim processed.  

15  working days

  • Technical Dept.: 5 days
  • Accounts: 10 days  

Processing of Invoices from External Editors  

Criteria to be satisfied:

  • Invoice and submitted work are checked for accuracy and completeness and claim processed.  

20  working days

  • Technical Dept.: 10 days
  • Accounts: 10 days  

Processing of Invoices from External Writers  

Criteria to be satisfied:

  • Invoice checked for accuracy and completeness, performance report prepared to assess satisfactory completion of work and claim processed.    

20  working days  

  • Technical Dept.: 10 days
  • Accounts: 10 days  

Processing of Invoices from Service Providers  

Criteria to be satisfied:

  • Invoice and submitted work are checked for accuracy and completeness and claim processed
20  working days
Request for Services  

Processing of Employment and Training Funds Applications

Criteria to be satisfied:

  • Application form is checked for accuracy and completeness and the submission of supporting documentation is confirmed.    
20 working days    

Processing of general queries (external customers)  

Criteria to be satisfied for general queries via telephone or walk-in visitors:

  • Telephone answered  within three (3) rings and in accordance with organizational procedure
  • Information provided is accurate, complete, conforms with privacy and confidentiality requirements and is appropriate to identified needs.
  • Receipt of query acknowledged and course of action commenced.
  • Greeting of visitors in cordial and professional  manner is followed
  • Visitors identified needs are met within the officer’s scope of authority or referred as appropriate.  
2 working days                  
Delivery of Products  

Development of Occupational Standards    

Criteria to be satisfied:

  • Written products are technically sound and follow the format and language guidelines established
  • Technical knowledge is effectively applied
  • Checklist for Evaluating the Overall Format and Content is applied
  • Draft product is completed and submitted by the agreed time on work plans/ contract
  • Reviews and revision done and returned within agreed time   
80 working days    

Development of Curriculum     

Criteria to be satisfied:

  • Written products are technically sound and follow the format and language guidelines established
  • Technical knowledge is effectively applied
  • Checklist for Evaluating the Overall Format and Content is applied
  • Draft product is completed and submitted by the agreed time on work plan/contract
  • Reviews and revision done and returned within agreed time as on work plan/contract
120 working days      
Centre Administration  

Processing Centre Approval Applications  

Criteria to be followed:

  • Acknowledgement of application within agreed time frame
  • Technical advice and support given against the established guidelines
  • Centre Support  guidelines  followed
  • Scheduling of verification visits and processing of documents and reports within agreed time frame    
67 working days    

Processing Qualification Approval Applications  

Criteria to be followed:

  • Acknowledgement of application within agreed time frame
  • Technical advice and support given against the established guidelines
  • Centre Support  guidelines  followed
  • Scheduling of verification visits and processing of documents and reports within agreed time frame    
67 working days  

Processing External Verifier Report 

Criteria to be followed:

  • External Verifier Report completed and submitted within agreed time frame of 7 working days
  • Reviewing of External Verifier report and providing feedback to the Centre by Technical Officer within agreed time of 7 working days  
14 working days  
Candidate Administration  

Processing of candidate registration forms

Criteria to be satisfied:

  • Registration forms confirmed as received
  • Registration forms reviewed and information confirmed as accurate
  • Confirmation letters prepared , reviewed and signed off
  • Letters sent to candidates and centres according to organizational procedure
30 working days  

Issue of Certificates  

Criteria to be satisfied:

  • Certificates are checked, confirmed according to guidelines and issued.  
30 working days  
 Resolving Complaints   

Resolving complaints  

Criteria to be  satisfied:

  • Complaints Procedure         
  • Complaints procedure followed with adherence to each step of the hierarchical structure guidelines.    
50 working days

 

Key:
TD - Technical Department
AD – Accounts Department
STO – Senior Technical Officer
STO-QA - Senior Technical Officer Quality Assurance