Delivering Customer Service Levels 1&2

The standards are for anyone whose role requires them to deliver, supervise or manage customer service. In some cases individuals may be in roles that carry a customer service specific job title (for example, Customer Service Representative, Customer Service Supervisor, or Vice President, Customer Service) and they may be in a designated Customer Service Department.

In other cases, their job title may not be explicitly related to customer service (for example, Receptionist, Team Leader or Operations Manager) but nevertheless, an important part of their role is seen by them and their employing organization to be to deliver, supervise or manage customer service.

Delivering Customer Service:

Individuals in this work role are usually responsible for delivering and continuously improving service to the customer. Relevant occupations include:

• Customer Service Representative
• Sales Associate
• Receptionist
• Marketing Clerk
• Passenger Service Agent
• Bank Teller
• Personal Loans Officer
• Gas Station Attendant
• Insurance Agent
• Computer Support Specialist