Assessment

Evaluation of an individual's performance and underpinning knowledge.

Assessors

People in direct contact with candidates who are appointed by an approved centre to assess candidates' evidence.

Candidates

People who want credit for their achievement and occupational competence.

Elements

Statements that describe what has to be done for a function to be carried out. An element is a description of an action, behaviour or outcome, which a person should be able to demonstrate.

External Verifiers

People appointed by awarding bodies to check the work of approved centres. They are a key link between awarding bodies and the centres.

Functions

The major activities of an individual's work. Combinations of functions can make up employable skills and can lead to a vocational qualification.

Internal Verifiers

People appointed by an approved centre who check that candidates are assessed consistently by that centre.

Key Role

Key roles are the broadest descriptions of the activities within the occupational sector/industry required to fulfill its
key purpose. They describe the principle components of work and are generally associated with group activities.

Key Purpose

A functional description of the entire occupational sector (or industry) stated in outcome terms. It should be capable of describing the occupational sector, organisations which operate within the sector, key groups or departments in the organisations as well as the expectations of individuals.

Lead Body

This is an organisation, appointed by the Government, which represents industry. Specifically,  it is responsible for the specification of national standards, national vocational qualifications, and their maintenance and update.

Organisational Requirements

Refers to instructions to staff on policy and procedures (including the application of legislation to workplace situations), which are documented in memo or manual format, and are available in the workplace.

Performance Criteria

As part of the element, the Performance Criteria indicates what is required to achieve the element. The range and underpinning knowledge is built onto this.

Policies

Refer to guideline or decision rules developed to ensure consistency in dealing with sales and/or service issues in keeping with the organisation's strategic direction.

Range Statements

The range puts the element of competence into context. A range is a description of the range of the situations, which is an element and its performance criteria is intended to apply.

Underpinning Knowledge

The Underpinning Knowledge indicates what knowledge is essential for a person to possess in order to successfully achieve an element and prove competence.